Order Disputes
Start with the order record and contact the seller through marketplace messaging. Keep descriptions, photos, tracking details, payment references, and other relevant records.
If external escrow or a payment processor was used, follow that provider's dispute process when appropriate. Marketplace administrators can review marketplace records but should not be described as holding regulated escrow funds unless that is actually true.
If external escrow or a payment processor was used, follow that provider's dispute process when appropriate. Marketplace administrators can review marketplace records but should not be described as holding regulated escrow funds unless that is actually true.